| General | Services | Packaging | Bookings |
| Tracking | Payment | Delivery | Claims |
GENERAL
Do I have to be selling on eBay to use your Services?
No, we offer our services to all traders, businesses and individuals.
Are you VAT Registered?
Yes we are VAT registered, all of our prices quoted are inclusive of VAT. Our VAT number is 881 6924 85.
What is your company Registration number?
Our Company registration number is 5678364
Are bookings made on the Internet processed 24 hours a day?
Any internet booking placed up to midnight, and any Telephone or email booking placed before 18:00 will be collected the next working day
Where do you deliver?
We deliver anywhere in the U.K. Other international destinations are handled by Streetwise Couriers. Click here for details.
How long will delivery take?
Most areas are next working day from collection; however certain remote areas and offshore destinations may take longer. We can offer "Timed" services to most areas, please call for a quote.
What days do you deliver?
We deliver Monday to Friday. (Not public holidays.) We can offer a Saturday morning service, please call for a quote.
Can I call in to Streetwise Deliver.com
You can call in to drop off or collect parcels at any of our designated drop off points … see list click here
I can’t find the answer to my question here. How can I find help?
You may email any further queries to info@streetwisedeliver.com or phone 0870 0435414
SERVICES
What services do you offer?
We specialise in 24 hour deliveries to anywhere in the U.K. We are a part of the Streetwise Couriers group, so we can utilise their Sameday and International services as well.
Can I have a morning collection?
Unfortunately, we are unable to supply a time for collection, just the day.
What is the maximum size of parcel I can send?
The maximum parcel size allowed is 250cm x 90cm x 80 cm, with a maximum actual weight of 30Kg
What time will you deliver my order?
Unfortunately, we are unable to supply a time for delivery just the day.
What happens if I am unsure of the size or weight of a parcel?
We do need the dimensions and weight of all bookings. Failure to provide accurate measurements may lead to additional costs and delays in delivery.
Can you deliver fragile items such as glass or ceramics?
Yes we can deliver these items, but they are uninsurable so we cannot offer any refund or compensation for damage. If you do send fragile items, please pay particular attention to the packaging. No refunds can be given.
PACKAGING
What packaging should I use?
All packages must be properly packaged in new cardboard boxes, or protective covering. Smaller items should be packaged in a jiffy bag. If new products are being sold, they should be in the original manufacturers packaging. Rule of thumb – Package your product as you would expect to receive it if you had bought it from someone else. Properly packaged items increase the likelihood of people buying from you again.
Do I need to put an address label on the package?
Yes, the full address, postcode and any telephone numbers should be placed on every consignment. It will help us if you add the booking reference.
BOOKINGS
Do I have to book online?
You can ring our customer service team on 0870 0435414, or email bookings@streetwisedeliver.com, but by booking online you will be able to use our tracking, and email alert services. Online bookings help to keep our costs down, which means we can offer you a better price.
How do I book online?
Once you have got your quote and accepted our terms and conditions, click on "book this quote" and enter all the details on the booking screen. You will then be able to print a confirmation page. Once the booking has been submitted, you will be able to pay by either using your Paypal account, or by credit card. Once we have confirmed the payment, your booking will go ahead.
Are there any type of goods I cannot send with you?
There are certain types of goods that cannot travel through our network. For a comprehensive list please read our terms and conditions of carriage. Click here.
What if I forget to book one parcel?
We will only collect items that have been booked.
I have 2 or more items to send to the same address, how do I book this and how much will it cost?
You will need to enter each item separately. Our charges are "Per Parcel".
What size package can I send?
Maximum size is 250cm x 90cm x 80cm. Maximum weight is 30Kg per item.
How do my customers know that an order has been despatched?
When you submit a booking to us, you have the option to send an "email alert" to your customer. They will receive a confirmation of despatch email, with a guideline delivery date and a link to our tracking system.
TRACKING
Can I track my order?
Yes, go to the tracking area of our website and enter the consignment number. Or click here
PAYMENT
What method of payment can I use?
We collect payment through Paypal where you can pay using your own Paypal account or by credit or debit card, or for high volume users we do offer credit account facilities, please ask for information.
Can I open a credit account?
We do offer Credit accounts for companies that do high volumes of bookings, please email sales@streetwisedeliver.com for an application form.
DELIVERY
How will my order be delivered?
Your order will be delivered by one of our specialist parcel delivery networks.
What happens if I am out when you try to deliver?
Our driver will put a card through the letterbox with the consignment reference number and the phone number of the nearest depot. You can ring them to arrange re-delivery.
Can you leave the parcel with a neighbour?
Yes, as long as you have specified this in the "notes" on the booking screen. We will not leave a parcel without a signature or at a different address unless you authorise us to do so.
Can I collect the parcel from your depot?
Yes, the phone number of the local depot will be on the card, just quote them the consignment number, let them know that you will collect in person and make sure that you take the card with you.
CLAIMS
What happens if an item I send gets damaged?
In the unlikely event that an item is received damaged, you must first make us aware by emailing us the following details, Consignment number, delivery address, date sent, what the goods were and what the damage is, and how it was packaged. Send your email to claims@streetwisedeliver.com
What if the recipient finds the goods damaged?
If the external packaging is in good condition then it will be deemed that the packaging was insufficient and no claim can be processed. Also, if the goods have been signed for in good order, no claim can be processed.
Should I keep the packaging?
Yes, any packaging will be inspected during a claim.
Is there a time limit?
Yes, we must be notified of any claim within 14 days from the date of booking. After this time, no claim can be made.
How much compensation will I get?
The maximum compensation that we will pay out is £150 per consignment
Do I get a refund?
Yes, if your claim is successful, we will refund the original delivery charge but only if the claim is within the £150 threshold.