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General
Delivery Services
Collections
Packaging
Bookings
Courier Packs
Tracking
Payment
APC network
What we carry
Drop Shipping & Storage
Claims
General
Do I have to be selling on eBay or online to use your delivery services?
No. Whilst our overnight UK parcel delivery service (up to 20kg) is well-suited
for eBay business sellers and internet traders, we cater to all types
of business and individuals – from ad hoc sellers
to established high-street chains.
Are you VAT Registered?
Yes we are VAT registered; all of our prices quoted are excluding VAT.
Our VAT number is 881 6924 85.
What is your company Registration number?
Our Company registration number is 5678364
Are bookings made on the internet processed 24 hours a day?
Any booking made before 11.30am will be collected the same day. Any bookings
made after this time will be collected the following working day. Learn
more about our parcel collection
service here.
Where do you deliver?
We deliver anywhere in the UK – the vast majority of mainland UK
is costs £11.99 for a consignment up to 20kg + VAT.
Other international destinations?
Other locations are handled by our parent company, Streetwise
Couriers.
Based in London and Surrey, Streetwise Couriers is one of the
UK’s leading sameday and freight courier services, and is also
part of the extensive APC courier group network.
How long will delivery take?
Most areas are next working day from collection; however certain remote
areas and offshore destinations may take longer. We can offer a ‘Timed’ services
to most areas – please get a quote
here.
What days do you deliver?
We deliver Monday to Friday. (Not public holidays.) We can offer a Saturday
morning parcel delivery service, – please get
a quote here.
Can I call in to Streetwise Deliver.com
You can call in to drop off or collect parcels at any of our designated
drop off points in Surrey Croydon, Leatherhead, New
Malden as well
as our new depot in Warwick.
I can’t find the answer to my question
here. How can I find help?
You may email any further queries to info@streetwisedeliver.com or phone
0870 043 5414
Delivery Services
What courier delivery services do you offer?
We specialise in 24-hour deliveries to anywhere in the UK. Our Overnight
(next working-day) service is especially suited to internet sellers
shipping up to 20kg. We are a part of the Streetwise Couriers group,
so we can utilise their Sameday and International services as well.
Can I have a morning collection?
Unfortunately, we are unable to supply a time for collection, just the
day. If your business or shop closes early, and you are in SW London
or north Surrey, you are welcome to drop
off your item at one of our Surrey depots.
What is the maximum size of parcel I can send?
The maximum parcel size allowed is 160cm x 90cm x 80 cm, with a maximum
actual weight of 30Kg
What time will you deliver my order?
Between 08:00 and 17:00, – we charge extra for a guaranteed morning service.
Please contact us or get a quote here.
What happens if I am unsure of the size or weight of a parcel?
We do need the dimensions and weight of all bookings when you book. Failure
to provide accurate measurements may lead to additional costs and delays
in delivery.
Can you deliver fragile items such as glass or ceramics?
Yes we can deliver these items, but they are uninsurable so we cannot
offer any refund or compensation for damage. If you do send fragile
items, please pay particular attention to the packaging. No refunds
can be given.
How will my order be delivered?
Your order will be delivered by one of our specialist parcel delivery
networks.
What happens if I am out when you try to deliver?
Our driver will put a card through the letterbox with the consignment
reference number and the phone number of the nearest depot. You can
ring them to arrange re-delivery.
Can you leave the parcel with a neighbour?
If you are out, we will try and deliver to a neighbour. We would put
a card through your letterbox telling you which address your parcel
was delivered to.
Can I collect the parcel from your depot?
Yes, the phone number of the local depot will be on the card, just quote
them the consignment number, let them know that you will collect in
person and make sure that you take the card with you.
Collections
For all collection enquiries, please visit our parcel
collections page here.
Packaging
What packaging should I use?
Please see our 6 Easy Steps page here
All items must be properly packaged in new cardboard boxes, or protective
covering. Smaller items should be packaged in a jiffy bag. If new products
are being sold, they should be in the original manufacturers packaging.
Rule of thumb – Package your product as you would expect to receive
it if you had bought it from someone else. Properly packaged items increase
the likelihood of people buying from you again.
Do I need to put an address label on the package?
Yes, the full address, postcode and any telephone numbers should be placed
on every consignment. It will help us if you add the booking reference.
Booking your Delivery
Do I have to book online?
You can ring our customer service team on 0870 0435414, or email bookings@streetwisedeliver.com,
but by booking online you will be able to use our tracking, and email
alert services. Online bookings help to keep our costs down, which
means we can offer you a better price.
How do I book online?
Once you have accepted our terms and conditions
and got your quote, click
on ‘book now’ and enter all the details on the booking
screen. You will then be able to print a confirmation page. Once the
booking has been submitted, you will be able to pay by either using
your Paypal account, or by credit card. Once we have confirmed the
payment, your booking will go ahead.
Are there any type of goods I cannot send with you?
There are certain types of goods that cannot travel through our network.
For a comprehensive list please read our terms and conditions of carriage.
Click here.
What if I forget to book one parcel?
We will only collect items that have been booked.
I have 2 or more items to send to the same address, how do I book this
and how much will it cost?
Our charges are ‘Per Consignment’ so you can send more than
1 item.
What size package can I send?
Maximum size is 160cm x 90cm x 80cm. Maximum weight is 30Kg per item.
How do my customers know that an order has been despatched?
When you submit a booking to us, you have the option to send an ‘email
alert’ to your customer. They will receive a confirmation of despatch
email, with a guideline delivery date and a link to our tracking system.
Courier Packs
• Courier Pack Service for small items under 5Kg that will fit
in an A3 size sealed pack.
• Available only in the Local collection
area.
• No Liquids allowed
• Pack must be sealed.
Tracking
Can I track my order?
Yes, go to the tracking area of our website and enter the consignment
number. Or click here
Payment
Is there a minimum payment?
You pay per job not per parcel.
Do I need to top up an account, like some other courier companies require?
No, you can pay ‘Per Job’. If you send a lot of consignments,
you may qualify for an account facility. Click
here to apply.
What method of payment can I use?
We collect payment through Paypal where you can pay using your own Paypal
account or by credit or debit card, or for high volume users we do
offer credit account facilities, please ask for information.
Can I open a credit account?
We do offer Credit accounts for companies that do high volumes of bookings,
please email sales@streetwisedeliver.com for an application form.
APC Network
APC is one of the most reliable, secure and cost effective overnight
parcel delivery companies in the UK. With over 125 local depots, APC
offers unrivalled national coverage and unlike other parcel delivery
networks, all of our depots are independently owned and managed. Your
business matters to them, they really care. This provides impressive
levels of customer attention to ensure your needs are expertly met in
a secure, reliable and professional way.
What we can and can't carry
Click here to see what we can and can't carry.
Drop shipping & storage
Do you offer a drop-shipment and storage service?
Yes, please read more
about our drop-shipping
and storage facilities here.
Claims
What happens if an item I send gets damaged?
In the unlikely event that an item is received damaged, you must first
make us aware by emailing us the following details, Consignment number,
delivery address, date sent, what the goods were and what the damage
is, and how it was packaged. Send your email to claims@streetwisedeliver.com
What if the recipient finds the goods damaged?
If the external packaging is in good condition then it will be deemed
that the packaging was insufficient and no claim can be processed.
Also, if the goods have been signed for in good order, no claim can
be processed.
Should I keep the packaging?
Yes, any packaging will be inspected during a claim.
Is there a time limit?
Yes, we must be notified of any claim within 14 days from the date of
booking. After this time, no claim can be made.
How much compensation will I get?
The maximum compensation that we will pay out is £150 per consignment
Do I get a refund?
Yes, if your claim is successful, we will refund the original delivery
charge but only if the claim is within the £150 threshold.
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